Increased Appointment Demand in General Practice

General practice teams in Kent and Medway have carried out nearly 700,000 appointments in August, according to the latest national NHS data released on the 30th September 2021.

"These figures demonstrate clearly how hard our general practice teams continue to work in the face of unprecedented demand. We know that getting through on the phone can be difficult at the moment; and we understand the frustrations this causes. We want to assure you that we are working hard to make sure that everyone is seen in the best way for them.  

One concerning note is the number of patients who missed a booked appointment. Over 32,000 appointment slots were booked for patients who didn’t arrive for them. These slots are incredibly precious, and we would ask anyone who no longer needs their appointment to cancel in advance. In many practices you can cancel appointments by text or online, so there’s no need to phone."

Click here for more information.

Appointments System

Our appointment system consists of a combination of pre-bookable appointments that are available for booking up to 5 days ahead as well as some same day appointments for urgent problems.

You can make an appointment by calling 01233 730190. Alternatively, we would encourage all patients, where possible, to register for our Patient Online Service as this will allow you to book or cancel appointments as well as order repeat prescriptions at a time more convenient to you.

If you require an urgent on the day appointment the receptionist will ask you for a brief description of your problem and then you will be added to the on-call doctor's list who will assess you over telephone and make the appropriate appointment for you.

Please remember that appointments are for ONE person only. If you feel your consultation may be lengthy, ask the receptionist for a DOUBLE APPOINTMENT when you book.

Minor Illness Appointments

Some of our nursing staff have undergone a period of intensive minor illness training and are therefore able to undertake many consultations and examinations of adults and children over the age of 1, which otherwise would have been carried out by the doctor.

Minor illnesses that can be assessed by the minor illness nurse are:

  • Ear infections
  • Sore throats/tonsillitis
  • Coughs
  • Urine infections /cystitis
  • Colds and flu like illness
  • Rashes and childhood infections e.g. chicken pox
  • Cellulitis
  • Emergency contraception
  • Cold sores
  • Vaginal discharge
  • Insect bites
  • Muscle sprains but not suspected fractures
  • Minor eye problems i.e. suspected conjunctivitis

Telephone Advice

If you would like to speak with a doctor or nurse to discuss or ask advice regarding a medical condition, we do offer a telephone consultation service.  

Patients who are registered at Hamstreet Surgery can now book an appointment on selected weekday evenings. Appointments will currently take place at this practice but in future it may be at another of our neighbouring practices (Woodchurch/Ivy Court/Charing). 

Pharmacy Advice

(Tesco, Boots, Asda, Kamsons)  

Did you know that lots of pharmacies are open until late and at weekends. You don’t need an appointment – you can just walk in.

Pharmacy teams can give advice on a range of common conditions and minor injuries, such as sore throat, flu, morning after pill, earache, cystitis, skin rashes or a cough and cold please contact a pharmacist of advice.

eConsult Service

Extra Appointments Now Available at GP Practices in Ashford

From 1st October 2018, evening, weekend and bank holiday appointments will be available with range of Primary Care health professionals in Ashford.

This is part of a national drive to improve access to Primary Care services and give people the opportunity to have an appointment at a time that suits them.

These extra appointments, alongside existing services, will allow patients to pre-book routine appointments with healthcare professionals between 8am and 8pm each weekday as well as appointments on Saturdays, Sundays and bank holidays.

Appointments will be provided from practices in different locations within Ashford, not necessarily at the patients’ own surgery, but the health professionals treating them will, with their consent, be able to see their full medical records.

Anyone needing to make an appointment should contact their GP practice in the first instance.

Trained reception staff will know when appointments are available and with which healthcare professional.  They will be able to book an appointment at either the patients’ own surgery or one of the other practices providing appointments within Ashford.   Patients should advise the receptionist if they particularly want an evening or weekend appointment.

Please note, these extra appointments will be available for pre-booked care.  It is important to remember that anyone who needs medical assistance when their practice is closed should continue to dial NHS 111.

We would welcome feedback on this new service – please either complete a Family and Friends Test questionnaire at the practice when attending for your appointment or alternatively email the CCG patient experience team on

Home Visits

These are available for patients who are housebound because of illness or disability, and should be made between 8.00am and 10.00am to allow sufficient time for the doctors to travel after the morning clinic.

The doctor may telephone for more information and may request that you attend the surgery if that is deemed more appropriate. Lack of transport is not a reason to request a home visit.

Emergency visits will be dealt with at any time.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancelling Appointments

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Opening Times

Monday 08:00 - 18:30

Tuesday 08:00 - 20:00 (18:30-20:00 prebookable nursing appointments only)

Wednesday 08:00 - 18:30

Thursday 08:00 - 18:30

Friday 08:00 - 18:30

Sunday 09:00 - 12:00 Prebookable nursing appointments only

Pre-booked Appointments Only

Tuesday between 18:30-20:00 and Sunday between 09:00-12:00 are for pre-booked nursing appointments only. There is NO GP Service during these times. The telephone lines will not be open. Please do not turn up at the surgery between these times unless you have an appointment.

Hospital Treatments

Patients waiting for treatment

East Kent Hospitals have published information for patients waiting for treatment. Please click here for more information.