Disabled Access

There are designated parking bays available in the surgery car park for blue badge holders.  

The surgery can be accessed through the main door, with a slight slope at the entrance and wide automatic doors to allow access for wheelchair users.

The Rooms

There is good access for any patient to be seen in our consultation rooms. The majority of our consulting rooms are on the ground floor but a lift is available to our upstairs consulting rooms. If the room is not appropriate for your disability, then we will ensure we find a different one to accommodate your needs.

Wheelchair Availability

We have a wheelchair available for patient use in the surgery. Please let our receptionist know if you need to borrow this when booking your appointment or upon arrival at the surgery. The wheelchair must be returned at the end of your visist. We do not allow it to be taken from the premises to ensure it is available at all times. 

If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please let us know so we can personally collect you from the waiting room.

Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.

If you are unable to take phone calls, please let our reception team know. We can arrange alternative contact methods, including text messaging, emailing, or phoning an appointed friend or family member.

BSL Interpreters

If you require a BSL interpreter for a medical consultation, please let our receptionists know at the time of booking the appointment. This service is subject to availability and so advanced booking is advised.

Contacting Us

You can use our online service for administrative queries or to initiate a medical appointment request.

Alternatively, you can provide prior permission for a family member or friend to phone us on your behalf. We take confidentiality very seriously so will not provide personal or medical details to anyone without your explicit written or verbal consent.

If you have low vision or are registered blind, please let us know so that we can address any accessibility requirements or concerns.

Contacting You

Please let our reception team know how you prefer to be contacted:

• Large print letters or emails
• By phone only
• Via a friend or relative

You can provide prior permission for a family member or friend to contact us on your behalf. We take confidentiality very seriously, so will not provide personal or medical details to anyone without your explicit written or verbal consent.

Supporting You

At the time of booking your appointment, or when you visit the surgery, please let a member of the team know if you require any extra support. 

If you, or someone you support, has a learning disability and requires additional assisstance or adjustments to access our services, please let our reception team know.

This might include:

• Supplying us with contact details of relatives providing support or carers
• Letting us know if appointments are required at quieter times of the day to avoid a busy waiting room
• Longer appointments to allow time for your questions
• Providing an intepreter or chaperone for your medical consultations

Contacting You

Please let our reception team know how you would prefer to be contacted by the surgery. This might include:

• Large print letters
• Easy read format letters
• Phone calls only
• Via a family member, friend, or carer