Disabled Access

There are designated parking bays available in the surgery car park for blue badge holders.  

The surgery can be accessed through the main door, with a slight slope at the entrance and wide automatic doors to allow access for wheelchair users.

There is good access for any patient to be seen in our consultation rooms. If the room is not appropriate for your disability, then we will ensure we find a different one to accommodate your needs.

We have a wheelchair available for patient use in the surgery. Please let our receptionist know if you need to borrow this when booking your appointment or upon arrival at the surgery. The wheelchair must be returned at the end of your visist. We do not allow it to be taken from the premises to ensure it is available at all times. 

If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please let us know so we can personally collect you from the waiting room.

Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.

BSL Interpreters

If you require a BSL interpreter for a medical consultation, please let our receptionists know at the time of booking the appointment. This service is subject to availability and so advanced booking is advised.

Contacting Us

You can use our eConsult service for administrative queries or to initiate an appointment. Please indicate that you cannot be contacted by phone if this is the case.

If you are unable to contact us by phone, and do not have anyone available to do so on your behalf, you can also contact us by email at KMICB.hamstreetsurgery@nhs.net.

If you have low vision or are registered blind, please let us know so that we can address any accessibility requirements or concerns.

Contacting You

Please let our reception team know how you prefer to be contacted:

• Large print letters or emails
• By phone only
• Via a friend or relative

Supporting You

At the time of booking your appointment, or when you visit the surgery, please let a member of the team know if you require any extra support. 

If you, or someone you support, has a learning disability and requires additional assisstance to access our services, please let our reception team know.

This might include:

• Advising us to avoid certain contact methods
• Supplying us with contact details of relatives providing support or carers
• Letting us know if appointments are required at quieter times of the day to avoid a busy waiting room