Useful Contact Information

Kent Community Health Team

Districting Nursing

Local Referral Unit (LRU): 0300 123 4415 (district nursing requests or queries)

Kent Community Health Customer Care Team - help and advice about any of the NHS community services (including district nurses) 

Tel: 0300 123 1807 (8am - 5pm)



Patient Advice & Liaison Service (PALS)

Any complaints, comments, concerns or compliments regarding East Kent Hospitals University Foundation Trust services should be directed through PALS if you are unable to address them directly with the doctor or nurse in charge of your care at the hospital. 

PALS - Talk To Us

Telephone: 01227 783145



Social Services & Support

Social Services: 0845 330 2967 (office hours)

Social Services: 0845 765 6777 (out of hours)

Disability Benefits Unit: 08457 123 456

Pension Credit: 0800 99 1234

Carer's Allowance Unit: 01253 856 123

Benefits Enquiry Form Completion Service: 0800 441 144

Carer's Support: 01233 664393

Young Carer's: 01233 665393 

Handy Person Service (Ashford): 01233 613783

Kent Karrier (Disability Transport): 01622 605349

Volunteer Bureau Transport (Ashford): 01233 633219


Mental Health & Well-Being Support

Visit our Mental Health & Wellbeing page for up-to-date help and services.

Mental Health Matters (24hr Helpline): 08001070160


Tel: 08457909090


CALM (for men aged 15 -35 who are feeling depressed or down)

Tel: 0800585858


Private Counselling Services

FCS Talking Therapies -

New Romney Counselling Service -

Ashford Counselling Service -


Specialist Support Groups

Young Families

Visit our Family Health page for support and advice.

Ashford Breastfeeding Support Group

Victim Support

One Stop Shop - Domestic Abuse Support

Compass Points - Victim Support

Health Conditions

Visit our Health Advice page for guidance and information.


Breathe Easy Group (British Lung Foundation)

Dementia & Parkinson's

Dementia Friends (ABC)

Alzheimer's Society 

Dementia Café

Parkinson's UK Support Group